Refund policy

RETURN AND REFUND POLICY
Last Updated: 11/4/2025

Thank you for shopping with [Your Business Name]. Please read our Return and Refund Policy carefully before making a purchase. All customers agree to the following terms at checkout.

1. All Sales Are Final
   We do not accept returns, exchanges, or cancellations.
   All sales are final unless the product arrives damaged and cannot be used.

2. Damaged or Defective Items
   If your item arrives damaged or unusable, you must contact us within 8 hours of delivery.
   To request a replacement or refund, you must provide:

* Your order number
* Clear photo or video evidence of the damage
* A description of the issue

If approved, we will issue either a replacement item or a refund to your original payment method.
Requests submitted after 8 hours cannot be approved.

3. Non-Refundable Situations
   We do not offer refunds for the following:

* Buyer’s remorse
* Ordering the wrong item
* Entering the wrong address
* Delays caused by the shipping carrier
* Items damaged after delivery
* Digital products once delivered or downloaded
* Minor imperfections that do not affect the use of the product

4. Digital Product Policy
   All digital product sales are final.
   Refunds are only issued if the file is corrupted or inaccessible and we are unable to provide a working replacement.

5. Lost or Stolen Packages
   We are not responsible for lost, stolen, or unclaimed packages.
   If your tracking number shows “Delivered” but you did not receive your package, contact the shipping carrier directly. We do not issue refunds for cases marked as delivered.

6. Incorrect Address
   If an incorrect address is entered at checkout, we are not responsible for the loss of the package and no refund will be provided.
   Please double-check your address before placing an order.

7. How to Contact Us
   For refund or damage claims, contact us at:
   Email: KapriLeague@gmail.com
   Instagram: KapriLeague